Office Policies

IMPORTANT INFORMATION REGARDING COVID-19

At Gillis Dental, we are committed to our patients and their care.

We are following the recommendation of the American Dental Association (ADA) to provide emergency care, reducing the strain on emergency rooms and urgent care centers. By postponing routine dental care, dentists can make a difference in helping to preserve the supply of personal protective equipment (PPE) critical for emergency dental care and front-line healthcare personnel responding to the pandemic.

At this time our practice is temporarily closed. This allows us to provide a high level of emergency care at a select number of open dental practices in our network and ensures access to general as well as specialty dentists. We are working with the open dental practices to ensure the dentists have appropriate information about any referred patients.

All routine and non-urgent dental care is being postponed, and we will reach out to reschedule any missed appointments once our office reopens. If you have left us a voicemail, please know that your message has been listened to and logged into our system. We are prioritizing those with urgent and emergency dental needs and will reach out to reschedule when we have more information about the date our practice will re-open.
 
If you have a dental emergency, you may call the practice and follow the emergency prompts or email [email protected] Email is being monitored 7 days a week and emergencies are being sent to our on-call dentist promptly. Our on-call dentist will reach out to speak to you regarding next steps to address your immediate dental concerns.

Should you need to be seen, urgent and emergency dental care is being provided at select locations in our network of dental practices. All practices are following the guidance of the ADA, CDC, and our current rigorous universal cleaning protocols include enhanced measures in place to keep patients and providers safe. According to the ADA, emergency dental care includes: severe dental pain, surgical post-op complications, abscesses, tooth fractures, and dental trauma. It can also include replacement of temporary fillings, cementing of permanent crowns/bridges or adjustment of orthodontic wires if pain or discomfort is present.

If you are in braces, our orthodontists offer this guide for handling orthodontic emergencies at home.  If your issue is elevated to an emergency, you can also call your local Gentle Dental office and you will be routed to a patient coordinator or directed to leave a voicemail message:  HandlingOrthoIssuesAtHome_2020.pdf

We realize this is a difficult time for all and thank you for your patience and understanding as we work through this situation together. We are working to reopen our practice as quickly and safely as possible, with guidance from the state, the ADA, and the CDC. While you are at home, please remember to take care of yourself. Please see these tips on caring for your oral and overall health while at home, and for the most up-to-date information about the practice:  taking-care-of-your-health-during-covid-19.pdf

Gillis Dental truly believes patients come first. We’re highly focused on ensuring you can get the emergency care you may need during this time and getting your routine dental care appointments back on track once this crisis is behind us.
 

For the most up-to-date information on COVID-19, please visit the Centers for Disease Control.  Thank you and be well. 


Our office staff is available:

Monday: 8:00 AM-8:00 PM

Tuesday: 8:00 AM-8:00 PM

Wednesday: 8:00 AM- 8:00 PM

Thursday: 8:00 AM-5:00 PM

Friday: 8:00 AM-5:00 PM

Saturday: Closed

Sunday: Closed

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 48-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. Failed appointments, regrettably, will be charged for reserved time.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.

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Our Location

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Hours of Operation

Our Regular Schedule

Monday:

8:00 AM-8:00 PM

Tuesday:

8:00 AM-8:00 PM

Wednesday:

8:00 AM- 8:00 PM

Thursday:

8:00 AM-5:00 PM

Friday:

8:00 AM-5:00 PM

Saturday:

Closed

Sunday:

Closed